What Our Clients Are Saying



Mark Whited, Sr. Brand Manager for Kroger

“ECRM is a valuable asset to the new suppliers and new item process for my business. One of the advantages to this format is time savings. The format allows me to thoroughly review potential suppliers and potential new items in a fast, efficient manner. Distractions are kept to a minimum, and I can walk away from the program with all the information needed to make sound decisions on new items or new suppliers.”

Giant Eagle

Don Gonder, VP of Sales for Diva International

“The quality of meetings and buyers was exceptional. We were aligned on the purpose of the meeting, which enabled us to get to what was important very quickly."

Giant Eagle

Brian Ferrier Jr., Merchandising Manager for Giant Eagle

"This is the future. ECRM Virtual Programs knock it out of the park; home run! The platform is great and as a result; meetings that would normally take me 5-7 business days reduced down to 8 hours. The ECRM team has been very accommodating, and I look forward to participating again!”

Designer Protein

David Slagle, Director of Sales for Designer Protein, LLC

“ECRM sessions are perfect for us because in the same place we can meet our current partners to check-in as well as connect with new potential accounts. We learn a lot from our session attendances because we can survey our buyers all in one place.”

Dale Johnson, DMM – Household, Home Essentials, Grocery for Walgreen Company

“ECRM continues to be one of the greatest resources that link the Walgreens buying team to diverse number of suppliers available worldwide. As a team we find the ECRM process highly productive, it’s a very effective use of our time to meet with all the participating vendors of all scale and size.”

Paul Minger, VP Business Development for Haribo Of America Inc.

“We use ECRM as an opportunity to meet with as many retailers as possible to ensure our fine products are made available to customers at retailers across all classes of trade in the U.S. Covering both everyday and Seasonal business. It is a great forum for planning with our business partners and customers.”

Griffin Hussong, Owner of Imperial Salsa

"We're very happy with the success of this session. Approximately 80 percent to 85 percent of the meetings were valuable leads to grow our business. It's definitely necessary to use these types of sessions to broaden the relationships and express our products in a way that differentiates us from the other hundred Mexican-style salsas on the market -- face to face meetings help us to accomplish that."

Leah Caplanis, CEO of SOCIAL Sparkling Wine

“There are tons of retailers in attendance that you would never meet or consider otherwise. We were able to get some great feedback on some concepts that are in development, such as our kegs and bottles, and already have some follow up meetings with restaurant and hotel chains.”

Boots Ireland

Conor O'Farrell, Buying Manager for Positive Healthcare at Boots Ireland

“We found some new innovative items that we were the first-to-market with in Ireland, that keep us on the forefront of our shoppers minds as far as leading the trends. This has happened at every session in which we participated. With the virtual session, all the products were laid out on the platform and I found real benefit in downloading the information as well as looking at presentations and insights about each company. This sparked a lot of questions that I needed to ask each supplier to figure out where the product fit with us.”

Todd Gean, Candy Category Manager for Hy-Vee

“I was able to accomplish in two afternoons what would have taken four days if I was traveling. I received all the information that I need for my follow ups, and I have things already in process.”

Total Cluster Fudge
Alisa Shakespeare, President of Total Cluster Fudge

“Of the 32 meetings we had 17 buyers that green lighted us to follow up within one or two weeks and now 6 of those have followed up with additional communication.”


Russ Bongiorno, V.P. of Sales & Marketing for Fuji Batteries

“If I had conducted these meetings on an individual basis it would have cost us ten times the amount spent. We meet with decision makers and the most knowledgeable people in the industry. Each time we attend an ECRM conference we gain more knowledge and become partners with our customers. We have come to rely on ECRM as our partner for instituting new ideas and concepts. The whole experience is wonderful. Our success and growth is directly tied to ECRM.”