ECRM Cancellation Policy

Payment & Cancellation Terms

Sellers

Company Cancellations: ECRM will issue a refund in full of fees less any non-refundable deposits or fees* provided the cancellation request is received no later than 76 days prior to the EPPS. No refund of any fees will be made if notice of cancellation is not received or if notice of cancellation is received less than 76 days prior to the EPPS. Customer is responsible for payment of any and all billed fees for cancellations not received or received less than 76 days prior to the EPPS.

Attendee Cancellation/Change: Attendee Changes and/or Cancellations must be received a minimum of 31 days prior to the EPPS. ECRM will issue a refund in full of fees paid for the individual attendee provided the cancellation/change request is received no later than 31 days prior to the EPPS. No refund of any fees will be made if notice of cancellation is not received or if notice of cancellation is received less than 31 days prior to the EPPS

Attendee Substitutions: (Date 14 days prior) is the final date that requests must be received by ECRM to substitute one company representative for another company representative (from the same company) at the regular additional attendee rate. All changes and substitutions after this date will be subject to a 50% late registration processing fee in addition to the cost of the attendee.

*Registration Fee Deposits, Credit Card Convenience Fees, Audio/Visual Equipment Rental Fees and Sponsorships are non-refundable.

Buyers

All cancellations must be made in writing and are considered official the date they are received at ECRM. Please email your cancellation request to your ECRM Account Manager.

ECRM may request reimbursement of any travel and hotel expenses incurred for all cancellations received less than 30 days prior to the EPPS.